The biggest challenge in today’s business scenario is to manage the customer
factor. With the ever-increasing competition for influencing the informed
customer who is spoilt for choice; businesses are pushing their limits to save their
grounds. Today, the top priority for every business is to satisfy the customer by all
means.
ea's Microsoft Dynamics CRM 3.0 offerings include:
- Full-cycle Implementation (Strategic Planning, Requirements Analysis,
Design, Customization, Implementation, Integration, Testing, Deployment
and Support) of Microsoft CRM 3.0
- CRM Project Planning and Project Management
- Microsoft CRM enhancement services: system integration, data migration,
training, custom development, reporting and business intelligence.
Your benefits when ea works for you:
- SEI CMMi® Level 5 Managed and SCRUM Software Development Process.
- Microsoft® Business Solution Partner
- State of the art software development center in Sacramento and Kuala
Lumpur, Malaysia.
- Adoption of proven methodologies to ensure timely delivery of projects.
- Dedicated development centers.
- Flexible delivery models to suit client needs.
- Promotes partnership approach that leads to long-term relationship with
the clients.
- Provides a vast pool of highly motivated and skilled employees to staff
any kind of operation (Onsite/offsite/offshore).
- Resources that span the entire gamut of technology offerings.
- Complies with full protection of intellectual property.
- Ability to ramp up/down team size based on project requirements.
- Ability to provide 24 x 7 x 365 support for critical applications.
- Quality assurance done internally (within the project) and externally (by
the quality assurance team) governed by our CMMi® Level 5 procedures.
- Understands the IT initiatives of the client and identify areas where we can
add value.
- Jointly prepares overall partnership objective.
- Framework to define project schedules, acceptance criteria, teamstructure,
client contact, project and partnership steering committee as
well as risk mitigation strategies.
Microsoft® Dynamics™ CRM 3.0 Industry Experience:
- Manufacturing
- Insurance
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- Retail
- Public Utilities
- State and Local Government
- Transport and Distribution
- Education
It is no longer enough to merely service customer needs, the call of the day is to
provide the customer a superior experience. Your customer relationship
management processes and activities like sales, marketing and servicing need
to be integrated, effective and efficient, in order to realize your revenue
potential.
Using Microsoft Dynamics™ CRM version 3.0 to provide new levels of customer
intelligence to every customer-facing employee, you can provide your
workforce with the tools they need to deliver an exceptional customer
experience at key touch-points within your organization.
Microsoft CRM allows you to create and access a centralized repository of
customer data that effectively becomes part of Microsoft Office and Microsoft
Office Outlook - the applications your employees probably use the most every
day. From Outlook, employees access Microsoft CRM sales, marketing, and
customer service modules to make sales decisions, market products, solve
problems, and get strategic views of the business. It’s CRM that works - and works
very well - because it works the way your users already do, works the way your
business already does, and works the way technology should.
Microsoft CRM is an organization-wide application which allows you to capture
and manage customer details from across all areas of your business into one
central repository, presenting a single customer-centric view of all the
information to all users, empowering employees with valuable information about
customers or stakeholders and how they interact with the business at all stages.
Having such a wealth of information gives a full picture of customer behavior
and preferences enabling you to really know your customers and understand
their needs, provide superior customer service and make informed decisions.
Hence, it helps to build lasting relationships leading to higher customer
satisfaction and loyalty.
At the same time, Microsoft CRM helps to manage work flow, keeping track of
tasks and actions associated with the customer, sales cycle or service incident,
and automate business processes and workflow.
Increase Sales Success: Shorten the sales cycle and close rates with leads and
opportunity management, automated sales processes, quote creation, and
order management.
Ensure Efficient, Consistent Customer Service: A shared knowledge base and
automated routing and queuing make it easy to serve customers efficiently.
Make Informed, Agile Decisions: Comprehensive reports let you forecast sales,
measure business activity and performance, evaluate sales and service success,
and identify trends, problems, and opportunities.
Work From Outlook Or The Web: Access full sales functionality online or offline
through Microsoft Outlook, or work online from any location using a Web
browser.
Share Information: Tightly integrated Sales and Customer Service modules let
employees view, update and share information across teams and departments.
Use Easily: Designed for ease of use, Microsoft CRM ensures that your sales team
will get started fast, with little training.
Customize And Scale Easily: Configure user interfaces and workflow processes,
customize the solution to fit your business, and scale the installation to meet
changing needs. Integrate Powerfully: Integrate with Microsoft Office, Microsoft Business Solutions
ERM applications and other business systems.
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