The first-generation CRM solutions were inherently complex and costly, and user
adoption was a critical issue. Over a third of CRM projects failed to draw user
adoption, according to a study by AMR Research. Microsoft Dynamics CRM
addresses these critical issues to ensure high user adoption and a fast time to
market. With thousands of CRM customers worldwide and hundreds of thousands
of users, Microsoft Dynamics CRM is the right choice for customers who are
looking for speedy, cost-effective, and flexible CRM solutions:
• Better value for money
• Share information across the business
• Lower TCO
• Rapid ROI
• Make informed, agile business decisions
• Increased sales success
• Deliver superior customer service
Microsoft offers CRM in two editions—Microsoft Dynamics CRM 3.0 Small Business
Edition and Microsoft Dynamics CRM 3.0 Professional Edition. Both build on
previous versions to help businesses of all sizes develop stronger and more
profitable relationships.
Rich CRM capabilities with a native Microsoft experience: Microsoft CRM is a
natural fit for business users as it uses the familiar Microsoft Office and Microsoft
Office Outlook environment effectively. Microsoft CRM is Microsoft Outlook and
behaves the way you would expect an Office module to. Never having to leave
Outlook means reduced training through the use of a single, familiar and
integrated solution ensuring higher user adoption rates.
Consistent customer processes with real-time business insight: Microsoft CRM
provides an easy to use, customizable solution that allows you to automate
business processes (through workflow), integrate with legacy business systems
and extend the CRM functionality. This is an affordable flexible solution that will
scale with your organization.
Fast to deploy, simple to customize and easy to manage: Microsoft CRM delivers
simplified management, increased performance and reliability. Using
mainstream Microsoft technologies such as SQL Server, Exchange, .NET, Microsoft
Office and Microsoft Outlook allows you to maximize the use of your existing IT
investment – in terms of both your systems and your people. Zero footprint
browser client provides a rich CRM experience with full application capabilities,
whilst Microsoft CRM for Outlook install automatically with or without a local
synchronized data store.
Microsoft CRM 3.0 Support and Maintenance: Our technical support operations
and incident response team work 24 hours a day and 7 days a week. Our
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Microsoft Certified support professionals have excellent communication skills and
are specially trained for Microsoft CRM 3.0 technical support.
Please e-mail sales@ea-inc.com or call 1-800-399-2828 to get a no obligation
needs assessment and proposal for your CRM project.
More information:
• Five benefits of integrated CRM
• For a comparison of the different editions of Microsoft CRM
• Read Microsoft CRM customer case studies
On-demand webcasts about Microsoft CRM:
• Improving Your Success with Microsoft CRM
• Microsoft CRM: An Advanced Look
Please visit http://www.microsoft.com/dynamics/crm/ for detailed product
information, live demos and case studies.
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